Andrea Santos
Education
Santa Maria High School
Graduated 2013.
Allan Hancock College
Associate's degree in Computer Science. Graduated in 2019.
California Polytechnic State University
Bachelor's degree in Computer Science with a minor in Computing for Interactive Arts. Graduating December 2025
Work Experience
New Student and Transition Programs Customer Support Services | June 2023-Current
California Polytechnic University, San Luis Obispo
– Provide orientation support to all incoming students, responsibilities include account creation, reservation selection, financial support services, cancellations, Adobe Sign management, and in-person check-ins.
– Admin access for website management involving editing the current year’s site, updating content, removing out-of-date pages and information, creating and importing graphics to match company branding using design software, and repeating the cycle after every onboarding academic year.
-Updating and managing records and student requests using Excel, Google Sheets, Microsoft Power Automate, and Outlook.
-Designing items when needed, including event meal tickets, small graphics, QR code generation, and direction infographics.
-Developed and maintained a student worker wiki using Microsoft Word for work operations.
-Currently designing a student training onboarding program.
Transfer Center Graphics Design and Technology Student Assistant | September 2024-Current
California Polytechnic University, San Luis Obispo
-Accessed the Transfer Center website to make updates.
-Create multimedia designs for use in the transfer center, social media posts, infographics, and flyers
-Designed logos, slogans, and other branding media.
-Created various replicas of lost materials used in previous years.
-Completed a 2025 Annual Report booklet.
-Designed printed media for Cal Poly National Transfer Student Week using Adobe Design software.
Customer Service Representative | January 2020- July 2021
Tropicana Student Living, Goleta
– Performed administrative duties for a diverse group of student life
– Used time and task management software for company-wide productivity.
– Utilized user management software to monitor residents’ accounts and maintenance requests.
– Operate communications systems to delegate current and prospective resident concerns efficiently
– Critique current operations to allow growth for residents with disabilities
– Accelerate customer service operations by creating materials of instruction for colleagues
– Designed printed media for residents to assist with language barriers
– Outperformed responsibilities by proactively seeking information on operational changes while developing strategies to create smooth transitions
– Attended meetings for professional development and resident life operations
Makerspace Manager & S.T.E.A.M Program Technician | August 2017- December 2018
Santa Maria Valley Discovery Museum, Santa Maria
– Developed S.T.E.A.M-based lesson plans, purchased materials, performed audits, and maintained service logs for all equipment.
-Train and supervise college interns and staff in tech equipment and day-to-day operations, including various robots, 3D printers, Kano kits, laptops, knitting machines, electronic cutter machines, drills, Snap Circuits, and electronics adapted to teach and inspire children about technology and the technology field.
– Attended planning meetings with the Central Coast Maker Space Coalition and city members
– Oversaw facility and staff, ensuring a safe space for participants with disabilities
– Planned and assisted with setting up and facilitating programs and activities
– Trained staff to adapt programs and activities to be inclusive to participants with disabilities
– Worked closely with the community college to onboard student interns and professional contacts
Discovery Museum Robotics Camp Facilitator | July 2017- July 2018
Santa Maria Valley Discovery Museum, Santa Maria
– Assisted in teaching robotics using LEGO League EV3 robotics kits
– Managed camp operations and ensured the safety of the participants
– Maintained a tight schedule to meet program objectives and deadlines
– Assisted with the end-of-camp robotics competition open to the community